Archive for the ‘Automobile Dealers’ Category

Digital Dealer Wrap Up

Author: Kristen | Published: October 17th, 2010 | Comments 4 | Retweet

3 Birds at our first Digital Dealer Conference

I loved everything about the whole experience of my first Digital Dealer Conference last week at the Mirage Hotel in Las Vegas.  I had the chance to speak to exhibitors, attendees and others, some of whom had been coming to the show from the beginning and, by all accounts, this was the best Digital Dealer Conference yet from an attendance and agenda perspective.  The event was so successful, that where NADA was once THE must attend event, many exhibitors were commenting that going to NADA did not seem as important or essential anymore. Digital Dealer has become a much needed micro-NADA devoted to advanced technology for dealers.

This shift makes all of the sense in the world.  It is a shift that is taking place in many other aspects of dealership operations and other business verticals.  More and more dealers are moving away from aggressive, everything-but-the-kitchen-sink methods of advertising and marketing in recognition of the fact that consumers have more power and voice and are increasingly demanding timely, relevant communications and interactions with the companies with whom they chose to do business.  More and more people would agree that time is as valuable a commodity as money.  People are busy.  Everyone has a long  “to do” list  and it seems like there are never enough hours in the day to accomplish everything that needs to be accomplished.  Dealers feel the pressure of too much to do and not enough time to do it more acutely than most given all of the moving pieces involved in running a dealership.  I was impressed by the focus and advance preparation the dealers I met brought to the conference. Dealers had done their homework.   They had identified needs within their stores, they had specific questions and they were at the show to find solutions and actionable ideas to implement. (more…)

What Are You Hoping To Get Out Of The 9th Digital Dealer Conference?

Author: Kristen | Published: October 12th, 2010 | Comments 3 | Retweet

what-are-you-hoping-to-get-out-of-the-9th-digital-dealer-conference
Len Wohadlo and Kristen Judd at the 9th Digital Dealer Conference

Len Wohadlo and Kristen Judd at the 9th Digital Dealer Conference

I remember being a fourth grader and being so excited when my music teacher told my class that we would each get to pick an instrument to learn to play it that year. It was explained that we would be able to borrow an instrument from school before purchasing our own. I selected the flute as my instrument of choice. At the time, I wanted what my friends and I considered to be a “girl” instrument which essentially left me with the choice of a clarinet or a flute (in retrospect I wish I had been less concerned with gender stereotypes and picked the trumpet). I ruled out the clarinet because I didn’t want to deal with changing the reeds because the whole process seemed somewhat unsanitary. The flute, with its lighter more streamlined case, won for reasons that had nothing to do with making music.

While I enjoyed toting my flute back and forth to school for a while and announcing that I played an instrument, I didn’t really, at least not outside of music lessons at school. I didn’t practice. Not surprisingly, I didn’t improve. When the time came time to return the borrowed flute and buy my own or discontinue lessons, the inevitable conversation with my parents took place where actual passages from the official parents’ handbook were bandied about like – applying myself and getting out what you put in. I find myself thinking about the applicability of these concepts as Layton and I fly to Las Vegas to attend 3 Birds Marketing’s first Digital Dealer Conference and we discuss what our goals are for the show. (more…)

3 Birds Eats Its Own Bird Food: The Video Content Edition

Author: Kristen | Published: October 8th, 2010 | Comments 0 | Retweet

I learned an expression from one of our developers not long after we relocated to Chapel Hill.  He told me that, with technology, you have to eat your own dog food, meaning, on the most basic level, that you have to use the software and applications you develop.  It is the broader interpretation of this expression that really resonates with me though and that is the idea that it’s not good enough to just talk the talk, you have to walk the walk too.  From this came the idea for what will now become a recurring blog post category that will be known as, “3 Birds Eats Its Own Bird Food” which is, of course a bird-centric take on the dog food expression.

The inaugural post in this category will relate to creating and posting video content.  The popularity of You Tube, Vimeo and other video sharing sites is no secret, neither is the positive SEO value of video content or the simple fact that consumers gravitate toward the interactivity of rich media.  We consistently urge our dealer clients to capture customer testimonials, vehicle walk arounds, dealership and community events and a variety of other material on video for these reasons.  Even though I intellectually understand all of the reasons for creating video content, it’s a challenge for me to push past the discomfort I feel about putting myself on video.  It is difficult for me to knowingly appear in a video without feeling incredibly awkward, nor can I watch a video of myself without being shocked to hear how my voice sounds to others or making any number of other self critical observations.  If left to my own devices, I might scrutinize the recording like it was the Zapruder film, torturing myself by stopping, rewinding and playing it frame-by-frame and studying every fleeting, unflattering facial expression.  Nevertheless, I decided to toughen up and take the bull by the horns, a technique that has worked well for me in the past. (more…)

“Set It and Forget It” Approach To Social Media Goes Very Wrong For A Large Automobile Group (Case Study)

Author: Kristen | Published: October 4th, 2010 | Comments 3 | Retweet

While I was frequently checking my Twitter account a couple of weekends ago to see if I had been upgraded to the “new Twitter” yet, I couldn’t help but notice some strange tweets coming from a large automobile group’s community Twitter account.  Some automobile dealers have established “community sites” with dealership news and events as well as discussion forums and other features for their customers and staff.  It is not uncommon for such sites to have a feature that auto-posts any action taken by a community member to other social media sites such as Twitter and Facebook.  These posts can consist of declarations that one community member is now friends with another community member or that so-and-so posted a discussion topic about such-and-such.  After barely noticing three or four tweets announcing discussions about various prescription drugs, a post providing information about buying Viagra online jumped out at me because it struck me as odd that a large auto dealership group’s community would be in the Viagra business.  I decided to investigate and clicked on to the Twitter profile and then the auto group’s online community.

Before I explain what I found, I need to provide a bit of background on the automobile group.  The auto group that created the community site has more than a dozen rooftops, is listed among the top 50 dealership groups and the community site appears as the #4 organic search result on Google Page One when the group’s own name is searched.  When I went to the site, what I found was a “community” which was purportedly for “customers, employees and suppliers” of the auto group that had been untended for months.  The community site had been taken over and made into a link farm for sites selling prescription drugs online and promoting adult sex dating! (more…)

Engagement Websites for Automobile Dealers — The New “Meet and Greet”

Author: Kristen | Published: July 30th, 2010 | Comments 7 | Retweet

Automoble Dealers and the Meet and Greet

There's a new "meet and greet" that happens before customers enter your dealership...

Chris Brogan (author of the book Trust Agents, President of New Marketing Labs, well recognized blogger, sought after speaker and social media thought leader) recently wrote a blog post entitled, “Dear Car Dealerships – Stop Sucking.”  In this post, he recounted his recent experience of shopping for a Camaro.  Like most people who are “in market” for a vehicle these day, he began to research his purchase online.  He found Kelley Blue Book and Edmunds.com to be useful sites, but when he transitioned to local automobile dealership websites to locate available inventory, that’s when things went “haywire.”  Brogan complained about the content management systems the dealer sites used to manage inventory feeds, design flaws and usability/readability issues, but what was a glaring omission to him was the way dealer website don’t do much to try to get prospects into the store.  Brogan nailed it. (more…)

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